Q: How long will it take to receive my order?
A: Usually it will take around 15 to 20 days to arrive, if you need it urgently, please select “Rush Order” as shipping method when make payment, and you will receive it within 15 days.
Q: Do you ship to countries outside US?
A: Sure! We are shipping worldwide by express, shipping time is around 3 to 5 days.
Q: What's your cancellation policy?
A: Please refer to the following different situations.
1. Unpaid order: could be cancelled within 2-3 days.
2. Paid less than 3 days: 50% of dress cost and full shipping cost could be returned.
3. Paid for over 3 days, 30% of dress cost and shipping cost could be returned.
4. Dress has been sent out, payment will not be returned.
Q: What's your return policy?
A: Please refer to our RETURN POLICY to know more details.
Q: Can we get a discount if we order several dresses at a time?
A: Most of our bridesmaid dresses are sold at wholesale price, if you order several dresses at a time, shipping cost from second one to last one will be half charged. If you order several prom dresses at a time, we are happy to offer a certain discount, but please contact us for discount application.
Q: How to order custom dress?
A: 1. Choose "Custom size" or "Custom Color", then add it to cart, click "CHECK OUT" then you will be directed to second page.
2. Fill in your custom measurement, color number on color swatch and other requests in the box "Custom message to seller"(or send them to us by email), then we will confirm with you again when we receive your order. When you going to send us custom measurements, please send the following:
1). Bust=______ cm/inch
4). Shoulder to shoulder from back=_______cm/inch
5). Nipple to nipple=_______cm/inch
6). Shoulder to nipple=_______cm/inch
7). Shoulder to Waist=_______cm/inch
8). Hollow to floor=_______cm/inch
9). Height from top head to toe=_______cm/inch
Q: How Can you make sure dress will be fit well?
A: If dresses are made in standard size, we will put them onto dummy model to check before sending out, only dresses fit dummy model well that we can send them out.
For custom size dresses, each dresses will be checked at least 4 times by 4 different workers before shipping, we can control error less than 0.5''.
Don't worry about measurement, there are seam allowance in both side of dresses, it could be 3'' taken in or out if measurement is not accurate.
There are no extra costs to do custom size or color, we just offer free custom made service.
Q: What's your payment method?
A: We accept Credit card and PayPal payment, two of the most trusted online payment solutions on the web.