Below FAQ are some common concerns of our clients before purchasing, if you have other questions, please just send it to
We are shipping worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.
Normally, it takes 5-10 business days for tailoring and 3-7 business days for shipping.
Sorry, we don’t accept situations like this. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. However, if the item is not faulty or it is made in accordance with the size you selected but does not fit, please note that we will NOT accept your returned item.
We currently accept payment via Paypal and Credit/Debit Card.
Yes, sure. We can rush your order. Please select "Rush Order Shipping" from the shipping method when you checkout, "Rush Order Shipping" cost is US$20 higher than Standard Shipping, but faster.
Yes, we can make your dress in custom size without extra cost . Pls choose the "Custom Size" from size option when you order, and leave your custom size in order note in shopping cart. Usually we need the following measurements(In inches or cm):
Hollow to floor=
Yes, we can make dresses in custom colors without extra cost. Please select "Custom Color" from the color options and leave your custom color number in order note when you checkout.
We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure the high quality and Never on purpose send out damaged or faulty goods.
Before you proceed to check out you can leave your requests about the item in order note(you will see the order note box in shopping cart page). We will check it carefully and try our best to satisfy you.

If your order is requested urgently, it is better for you to contact us in 2 hours after you’ve paid.

In addiction, if you have already paid and need a change, please contact our customer service representatives immediately, we will discuss with the tailors to see if it is possible.

However, refund&exchange is not available when your dress is finished.
After confirmation, please return your items to our designated address and give us the tracking number for next steps, it normally takes 3-5 business days to make a refund and our customer service representatives will also inform you by e-mail after refund has been successfully issued.
Please refer to our return policy: Return Policy
Most of our bridesmaid dresses are sold at wholesale price, if you order several dresses at a time, shipping cost from second one to the last one will not be charged. If you order several prom dresses at a time, we are happy to offer a certain discount, but please contact us for discount application.
If dresses are made in standard size, we will put them onto dummy model to check before sending out, only dresses fit dummy model well that we can send them out. For custom size dresses, each dresses will be checked at least 4 times by 4 different workers before shipping, we can control error less than 0.5''. Don't worry about measurement, there are seam allowance in both side of dresses, it could be 3'' taken in or out if measurement is not accurate. There are no extra costs to do custom size or color, we just offer free custom made service.
You have successfully subscribed!