Shipping Guide

Are you shipping worldwide? 

Yes, we are shipping worldwide by international express such as Fedex, UPS, DHL, TNT, EMS, etc. 

How to track order? 

Once we shipped the dress out, we will send you an email with tracking number and estimated arrive date. You can track the parcel in express company's website.

How to get my item faster? 

When you place order, please select "Rush Order Shipping", and we will rush the order for you, and usually, you can receive it within 15 days or earlier. 

My order has not arrived yet, what happened? 

If your order has not arrived by the estimated receiving time, we're here to help.

There’s an estimated receiving time on your order confirmation email, has this date passed? 

Are there any additional fees involved in international shipping? 

In some cases, there will be VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country. For further details, please contact your destination local customs office or visit their official website. In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.

We will mark the package in low value, but we can't promise no sales tax. 

Do you ship to PO Boxes or APO/FPO military addresses? 

We apologize that P.O. Boxes and military addresses (APO, FPO) cannot be delivered. For the US territories, please leave a comment when you place the order. For example, if you were in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section. 

Attention: Customers from Brazil should leave a message to provide us your 11-digit CPF as your custom needs it. 

What happens if I'm not in when my order arrives? 

If you are not in when your parcel arrives, the carrier will leave a card or call you, telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery on the card. 

If you have any other questions, please email us at: promnovadress@gmail.com.